Given the importance of the phenomenon of IS outsourcing in the business world and of IT, it is interesting to make an analysis of what is known or not about this phenomenon. Currently companies use outsourcing for any department, even for the IS/IT area. Companies like Microsoft or AWS (Amazon) are specializing in external servers that other companies can use, even in providing specialized IT services. For this reason, it is interesting to analyse how companies use tools to control and analyse the outsourcing process or the problems that may arise. Below there is an analysis of the impact in the cost, value and service quality by tools and techniques such as SLA, SERVQUAL and BPO that can be quite useful for the day-to-day outsourcing processes. Also, the other report presents an analysis with different IS/IT tools of Tesla. This paper aims to demonstrate how Tesla works and develop a strategy for the future of the brand. The first part of the paper presents two analysis of the company, one method is the competition of the business environment and the second method is how the business operates. Both analysis demonstrate the potential challenges and disruptors for Tesla. The second part of the paper demonstrates a strategy aligned to Tesla know-how to face the challenges of the market. The last part is the conclusion of the report.
